Resources & Frequently Asked Questions
Find answers to common questions about our VA medical evidence services, Nexus Letters, DBQs, and Telehealth evaluations.
Frequently Asked Questions
Can I complete evaluations remotely?
Yes. Our experts can meet with you from the comfort of your home and conduct your evaluation through a secure, remote telehealth session that we will set up for you. For more details, please refer to our Diagnoses and DBQs over Telehealth page.
Are telehealth evaluations as reliable as in-person visits?
Yes. Our telehealth evaluations are performed by licensed, experienced medical professionals who follow the same clinical standards, documentation requirements, and medical record review process used for in-person evaluations. When clinically appropriate, telehealth allows our experts to conduct thorough, compliant evaluations that are widely accepted, while also providing a secure, private, and convenient experience from the comfort of your home.
What records are required to get started?
The records needed may vary depending on your condition and evaluation type, but commonly include:
- Recent medical records and diagnoses
- Service Treatment Records (if available)
- DD214
- Screenshot of your VA rating breakdown
- Prescription records
- Decision letters
- Personal Statement and buddy letter
- Deployment Details
For a complete and detailed list, please refer to our Medical Records Review page.
Which conditions can be evaluated via telehealth?
Many conditions can be evaluated and diagnosed through telehealth, depending on your medical history, records, and individual circumstances. For a complete list and detailed information, please refer to our Diagnoses and DBQs over Telehealth page.
How long does it take to receive my reports?
In most cases, our experts need approximately 3 to 6 weeks to carefully review your medical records and prepare your report. Timelines may vary depending on the complexity of your case. If you need your report sooner, we also offer Rush Service for expedited processing. Please refer to our Rush Service section for more details.
Is my personal information secure?
Yes—absolutely. We take your privacy and security very seriously. All clients are required to sign a HIPAA authorization, and your personal information is handled in accordance with strict privacy standards. Your records are uploaded through a secure, personalized SharePoint link that only you can access and protect with your own code. Information is shared securely only with your assigned medical expert through our protected portals and is retrieved once your report is finalized.
Do you provide services for mental health conditions?
Yes. We provide services for both medical and mental health conditions. For more information about the conditions we support, please refer to our Services page.
What If I need my report urgently?
If you need your report sooner, we offer expedited Rush Services with faster turnaround options, including delivery by a specific date or as quickly as two days, depending on your case. Please refer to our Rush Service section for more details.